Questions & Answers

Everything about the membership.

How credits work, what's included, where we serve, and how the bigger projects fit in. Still stuck? We're a call or text away.

The Basics

What is the Home Maintenance Membership?
It's a simple monthly subscription that gives you a dedicated local team for everything on your home's to-do list — cleaning, repairs, lawn care, maintenance, and more. You pay one flat monthly fee, receive service credits each month, and use them on whatever you need. One number, one team.
Do I have to own my home to join?
No. Owners and renters both welcome. If you live in a home and it has a list, the membership works for you. Renters typically use credits for cleaning, tasks, and maintenance; owners can also bank credits toward repairs and renovation projects.
What areas do you serve?
We serve Kyle, Buda, San Marcos, Round Rock, Pflugerville, Greater Austin, Elgin, and Manor and surrounding areas in Central Texas. Not sure if you're in range? Send us your address and we'll confirm.
Is there a free way to try it first?
Yes — every plan includes a complimentary Home Assessment Walkthrough, and you can schedule a free walkthrough before subscribing. Zero commitment, zero pressure.

Credits & Plans

How do service credits work?
Each month your plan includes a set number of credits — Base includes 2, Complete includes 3. You apply them to any service on the menu. Text us your list and we schedule the work.
What's the difference between Base and Complete?
Base ($135/mo) includes 2 credits per month and rolls over up to 6 banked. Complete ($195/mo) includes 3 credits per month, rolls over up to 9 banked, and adds an annual professional deep clean. Both include the full service menu, the Home Assessment Walkthrough, and an annual HVAC visual inspection.
Do unused credits roll over?
Yes. Unused credits carry forward month to month — Base banks up to 6, Complete up to 9. Banking pauses when you hit the cap and resumes as you use credits.
What if a job needs more than my available credits?
If a job runs beyond your available credits, the extra time is billed at our standard hourly rate — and we always tell you before we continue, so there are no surprises.

Service & Scheduling

What can I actually book with credits?
Housecleaning, lawn mowing, furniture assembly, TV mounting, light fixtures, caulking, smoke detectors, drywall patches, faucet swaps, pressure washing, gutter cleaning, and much more. If it's on your home's to-do list, it's probably covered.
How do I request work?
Just text or call one number — no call centers, no hold music. Send us your list and we schedule it with the same trusted local team that knows your home.
What is the Home Assessment Walkthrough?
Within 14 days of joining, our team walks your entire property, flags deferred maintenance, documents your systems, and builds a 12-month maintenance roadmap and renovation pipeline. It's included on every plan at no extra cost.

Projects & Renovations

Can credits go toward bigger renovation projects?
Yes. For homeowners, banked credits can be applied toward eligible renovation projects — a bathroom upgrade, cabinet refinishing, flooring, and more. Larger work outside the standard membership scope gets its own dedicated project quote, and your credits help fund it.
What kind of remodel work do you handle?
Full-scope: kitchen and bath remodels, cabinet painting, flooring, tile, drywall, trim, decks, room additions, and whole-home rehab. See the Remodel page or request a quote.
Do I need to be a member to get a renovation quote?
No — anyone can request a free quote. Members simply get the added benefit of applying banked credits toward the work.

Billing & Cancellation

How does billing work?
It's a flat monthly subscription billed automatically. No per-visit invoicing for covered work — your credits handle it.
Can I cancel anytime?
Yes. Cancel anytime with 30 days' written notice. Banked credits may be applied toward any outstanding project work during the notice period.
Who provides materials?
Materials for repairs and projects are quoted separately and approved by you before we purchase — the membership covers labor and service time via your credits.

Still have a question?

Reach out and we'll get you a straight answer — or start with a free walkthrough, no commitment.

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