Member selects one of the following monthly plans at enrollment. Plan changes may be requested with 30 days' notice.

Member's selected plan:   ☐ Base    ☐ Complete

• 1 Service Credit ≈ 1 hour of standard handyman labor. Credits are assigned to specific services at rates listed in the current Rivercrest Service Menu.
• Credits roll over — unused credits carry forward each month up to the plan's rollover maximum (Base: 6 credits; Complete: 9 credits). When the rollover maximum is reached, credit accrual pauses until the Member uses credits. No credits are forfeited; they resume accumulating once the balance drops below the cap.
• No copays. All covered services are drawn from the Member's credit balance with no additional fees.
• Overage credits are available at $85 per credit when the Member's balance is insufficient. Overages are invoiced separately and due upon receipt.
• Project credit redemption: Banked credits may be applied as dollar value at $65 per credit toward any eligible Rivercrest renovation project quote.
• Travel to your home is not billed. If Rivercrest must leave mid-job to purchase materials (e.g., a hardware store run), that travel time is billed at the applicable credit or overage rate.

Within 14 days of enrollment, Rivercrest will conduct a full Home Assessment Walkthrough of the Member's primary residence at no credit cost. The walkthrough includes:

• 14-Day Onboarding Inspection — full property walk identifying maintenance priorities and deferred repairs.
• 12-Month Maintenance Roadmap — a written schedule of recommended maintenance tasks for the property.
• Renovation Pipeline Builder — documentation of renovation opportunities our team identifies during the walkthrough.
• Priority Issue Report — flagging of any items requiring immediate attention.

• Annual HVAC visual inspection — performed by Rivercrest's HVAC partner and included at no credit cost on all plans.
• First-hour HVAC diagnostic — if a system issue is identified, the first hour of diagnostic labor requires 1 Service Credit, available on all plans.

• Bathroom spot clean — professional single-bathroom cleaning is available via Service Credits at a rate of 1 credit per bathroom. Members on both Base and Complete plans may redeem this benefit for up to 2 bathrooms per month. Cleaning is performed by Rivercrest's cleaning partner.
• On-demand full house cleaning — Members may use banked Service Credits to schedule a full professional home cleaning. Credits required are based on home size per the table below.

• Annual deep clean — included on the Complete plan. One full professional deep clean per calendar year, covering the Member's primary residence up to 4 bedrooms / 3 bathrooms. For homes larger than this cap, 1 additional credit is required per additional bedroom or bathroom over the cap. Scheduling is coordinated by Rivercrest.

Renovations, licensed electrical work, plumbing repairs beyond standard maintenance, full HVAC replacement, and other skilled-trade services are handled as separate project quotes and are not drawn from the membership credit system. Banked Service Credits may be applied as dollar value at $65 per credit toward eligible project quotes. Any work requiring a permit will be discussed with the homeowner when the situation arises.

• Monthly subscription fees are due at the start of each billing cycle.
• Monthly subscriptions must be paid by credit or bank card. Overage invoices and one-time services may be paid by Venmo, Zelle, or check.
• Overage credits ($85/credit) and non-plan services are invoiced separately and due upon receipt.
• Late payments beyond 14 days may result in service suspension until the balance is cleared.

• Either party may cancel this agreement with 30 days' written notice.
• Banked credits are non-refundable upon cancellation but may be applied toward any outstanding project work during the notice period.
• Annual deep clean recovery (Complete plan): If a Member cancels after receiving the annual deep clean included with the Complete plan, the Member owes Rivercrest the cost of that cleaning service (calculated at Rivercrest's standard cleaning partner rate for the Member's home size), prorated against months of service completed in that plan year.
• Rivercrest reserves the right to terminate service immediately for abuse, non-payment, or unsafe conditions.

Rivercrest Renovations carries general liability insurance. Services are performed by our team or vetted subcontractors. Rivercrest is not responsible for pre-existing conditions discovered during service. Work requiring permits is quoted separately; permit requirements will be discussed with the homeowner when the situation arises.